Refund and Returns Policy

Effective Date: 08/09/2026

At Upglitz, we want you to love your jewellery purchase. This policy explains when an item may be returned, replaced, refunded, or cancelled.

Return Eligibility

Eligible jewellery items may be returned within 10 days of delivery, unless otherwise mentioned on the relevant product page.

If a product has a different return period or is marked as non-returnable, the policy mentioned on that specific product page will take precedence.

Conditions for Returns

To be eligible for a return, replacement, or refund, the item must:

• Be unused, unworn, undamaged, and in its original condition
• Have all original packaging, tags, and accessories intact
• Not have been altered, repaired, or tampered with
• Be returned as a complete set where purchased as a combo or jewellery set

We reserve the right to decline a return if the item shows signs of use, damage, or is returned without its original packaging.

Non-Returnable Items

The following items are not eligible for return or exchange unless they are received damaged, defective, or incorrect:

• Products clearly marked as non-returnable
• Personalised or customised jewellery
• Gift cards, vouchers, and promotional items
• Products returned without original packaging or tags
• Items showing signs of use, wear, damage, or tampering

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, incomplete, or incorrect item, please contact us within 3 days of delivery.

Please share your order number along with clear photographs or an unboxing video of the product and packaging. After verification, Upglitz will arrange a replacement or refund, depending on the situation and product availability.

If the package appears damaged or tampered with at the time of delivery, please refuse the delivery and contact us immediately.

How to Request a Return or Replacement

To initiate a return or replacement request, please contact our customer support team.

Mobile: +91 8126887859
Email: Upglitz007@gmail.com

Please include your order number, reason for the request, and relevant photographs or videos.

Once your request is approved, we will provide further instructions regarding return pickup or self-shipping.

Reverse Pickup and Self-Shipping

Where reverse pickup is available, it will be arranged by Upglitz.

If reverse pickup is unavailable at your location, you may be asked to self-ship the product after receiving approval from our support team. Any return shipping reimbursement will be subject to prior approval.

Replacements

Replacement is available for eligible products that are received damaged, defective, incomplete, or incorrect, subject to product availability.

If the same product is unavailable, we may offer an alternative product, store credit, or a refund where applicable.

Refunds

Refunds will be initiated after the returned product is received and successfully passes our quality check.

Approved refunds are generally processed within 7–10 business days. The time taken for the amount to reflect in your account may vary depending on your bank or payment provider.

• Prepaid orders will be refunded to the original payment method.
• Cash on Delivery orders may be refunded through UPI or bank transfer after the required details are provided.

Shipping charges, COD charges, or other service fees are non-refundable unless the delivered item was damaged, defective, or incorrect.

Order Cancellations

You may request an order cancellation before the order has been dispatched.

Once an order has been dispatched, it cannot normally be cancelled. However, you may request a return after delivery if the product is eligible under this policy.

Upglitz reserves the right to cancel an order in situations including:

• Product unavailability
• Incorrect pricing or product information
• Incomplete or incorrect delivery details
• Unserviceable delivery locations
• Suspected fraudulent transactions
• Any circumstances beyond our reasonable control

If a prepaid order is cancelled by Upglitz, the eligible refund amount will be processed through the original payment method.

Contact Us

For any questions regarding returns, replacements, refunds, or cancellations, please contact us:

Upglitz
Mobile: +91 8126887859
Email: Upglitz007@gmail.com

Head Office: Shop No. 6, Block S22, Opp. St. Patrick’s School, Near Ghar Jaisa Swaad Restaurant, Sanjay Place, Agra